Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) found people around the country face a postcode lottery with "stark differences" in the way forces carry out investigations.
A report published on Friday said the public are losing faith in the criminal justice system because the chances of offenders being brought to justice are so slim.
A suspect was charged in just 7.8% of crimes recorded in England and Wales in the year to March 2019, down from 9.1% the previous year, while the proportion of crimes closed because the victim did not support a prosecution rose to 22.6% from 20%.
Julia Hartley-Brewer spoke with former Scotland Yard Detective Peter Bleksley, Housing Secretary Robert Jenrick, retired Met Police Officer Chris Hobbs and Chairman of the Police Federation John Apter.
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