40% of consumers prefer self-service over human contact. It makes sense for you to create a knowledge base and make life easier for both your support team and your customers. In this video, you will learn what a knowledge base is, how to write a great knowledge base article, organizing your knowledge base, and more! Get to know the fundamentals of getting people to adopt and use your knowledge base, as well as how you can know if your knowledge base is a useful tool for users and if it's a success.
Freshworks Academy is a great place for you to continuously learn about support, marketing, sales, ITSM and more! Join today and start learning and growing:
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